Distance Selling

Distance Selling - What do I need to know?

To make sure you're completely satisfied with your new vehicle, we offer a 14 day, 100 mile cooling off period for you to return, or exchange the car. If you exceed the 100 mile quota you'll be charged a fair usage fee of £1.00+VAT per mile (after the first 100 miles travelled since you have taken ownership).

You will also be liable for any charges incurred in getting the vehicle back to us - and the vehicle must be returned to us in a clean condition during working hours within 48 hours of your return request.

We'll inspect the vehicle to ensure it's in the same condition as when it left - any damage will be deducted from your final refund. You lose the right to cancel if the vehicle is altered or modified in any way.

Throughout ownership, you are liable for any insurance claims and road traffic offences which are notified to us as the registered keeper of the vehicle together with any penalties applied by law for the commission of any such offences.

Great, what else do I need to know? All requests must be made in writing, you can do this using one of the following methods.

Post - MP Motor Company Ltd, Garstang Road, Claughton-On-Brock, Preston, PR3 0RB Email - [email protected]

No refund will be made until we have inspected and signed for the vehicle. Once we've signed for the vehicle your refund will be processed and made within 14 days.

Remember, we're here to help, so if you have any questions you can chat with our team

Reviews

We pride ourselves on our high standard of customer service.

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Diane R
Everything we could wish for in terms of service and the Mercedes we bought. Tony was super efficient, and patient regarding all our questions. The twelve months warranty was a welcome bonus and our car was show room condition. Thank you for going that extra mile
Liz
I feel very welcomed and valued as a customer when visiting MP Motor Company. It was a no pressure sale, everyone was there to help and made it really easy and simple.. I am loving the car, I have absolutely zero faults with it, it is so nice to drive. I would recommend MP to anybody in the Lancashire area to visit!
Alisia G
Have been meaning to write a review for Tony for ages but just haven’t had the time so here it is! I thought he was absolutely fantastic! He was such a nice guy and got everything organised and sorted for me. The car was presented beautifully, and it drove like a dream on the test drive.